What this policy covers
This Privacy Policy explains how Keaton collects, uses, discloses and retains information when you visit our website, create an account, speak with Keaton, connect a third-party service or use our business-advisor and automation features. It applies to account holders, prospective customers and website visitors in the United States.
Information we collect
- Account and contact information, including your name, work email, title, business name and website.
- Consultation information, including your prompts, audio or transcripts when enabled, recommendations, action plans and feedback.
- Business information you submit or authorize us to retrieve, including website, search, analytics, advertising, customer, communications, commerce, accounting, hiring, scheduling and operational data.
- Connection credentials and authorization records. Where practical, we store encrypted access or refresh tokens rather than your third-party passwords.
- Billing and transaction information processed by our payment provider. Keaton does not store complete payment-card numbers.
- Device, usage, diagnostic and security information, such as IP address, browser, pages viewed, timestamps and suspected abuse signals.
Third-party and customer data
You may connect accounts or submit information about customers, prospects, employees, applicants, contractors or other people. You represent that you have the authority and any required notices or consents to provide that information and direct Keaton to process it. You remain responsible for using Keaton in compliance with privacy, employment, marketing, recording and communications laws.
- We request the narrowest practical access and begin with read-only access when the integration supports it.
- A separate approval is required before Keaton publishes, sends, spends, orders, books, edits or otherwise acts through a connected service.
- Each connected provider may process information under its own terms and privacy policy. You can disconnect an integration from Keaton.
How we use information
- Provide, personalize and improve consultations, recommendations, dashboards and approved automations.
- Authenticate users, maintain connections, provide support and process billing.
- Analyze performance, diagnose errors, prevent abuse and protect Keaton, our users and third parties.
- Communicate about your account, requested services, product updates and offers, subject to applicable choices and law.
- Create aggregated or de-identified insights that do not reasonably identify you or another person.
- Comply with law, enforce our agreements and establish or defend legal claims.
AI processing
Keaton uses artificial intelligence and service providers that support AI, voice, hosting, analytics and other product functions. Inputs and connected data may be sent to those providers to produce requested results. AI output may be inaccurate or incomplete and should be reviewed before use. We do not use your private connected-business data to train a generally available model unless we clearly disclose that practice and obtain any consent required by law.
How we disclose information
We do not sell personal information for money. We may disclose information to service providers and subprocessors that help operate Keaton; to connected services at your direction; during a financing, acquisition or business transfer; to professional advisers; and when reasonably necessary for safety, security, legal process or compliance. We may disclose aggregated or de-identified information that cannot reasonably identify a person.
- Depending on future advertising or analytics practices, some disclosures may be considered ‘sharing’ or targeted advertising under certain state laws. If that changes, Keaton will provide required notices and opt-out controls before using those practices.
Retention and security
We retain information for as long as reasonably necessary to provide the service, maintain business and security records, meet legal obligations and resolve disputes. Retention varies by data type, account status and connected provider. We use administrative, technical and organizational safeguards designed for the nature of the information, but no system is completely secure. Disconnecting a provider stops new access but may not immediately delete information already imported or records we must retain.
Your choices and privacy rights
- Review and update account information in Settings and manage connected services on the Connections page.
- Ask to access, correct or delete applicable personal information, or obtain a portable copy.
- Opt out of eligible marketing communications using the message instructions.
- Where applicable, opt out of sale, sharing or targeted advertising and limit use of sensitive personal information. Keaton does not currently sell personal information.
- Appeal a denied privacy request where state law provides that right, and exercise rights without unlawful discrimination.
Children, sensitive data and geographic scope
Keaton is a business service for adults and is not directed to children under 18. Do not submit protected health information, Social Security numbers, full payment-card data, consumer reports or other highly sensitive regulated information unless Keaton expressly supports that data and the parties have agreed to appropriate safeguards. The current service is intended for United States businesses.
Changes and contact
We may update this policy as Keaton evolves. We will post the revised policy, update its effective date and provide additional notice when required. For privacy questions or requests, use the Help Center in your dashboard and select Privacy or Data Request. We may need to verify your identity and authority before completing a request.